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Account Information
Making Payments
Browsers and Security
Account Information Section The amount due on my account is incorrect. How can I get it changed? Please submit your balance dispute in writing to CMI. Include your CMI reference number (when available), amounts/items disputed, reason for dispute, and any additional documents to support your claim. CMI will contact you with the results of our investigation.Please mail your information to: CMI -OR- Fax your information to: 800-377-7715 I have already returned my equipment, but my account still says I owe for it. What should I do? Please allow two weeks for your equipment return to be processed and updated. If after that time, the equipment has not been adjusted on your account, please send a copy of the equipment return receipt to CMI so this may be reviewed. If the equipment was mailed back, please send a copy of the return receipt from the US Post Office or delivery company. Be sure to include your CMI reference number when available. CMI will contact you with the results of our investigation.Please mail your information to: CMI -OR- Fax your information to: 800-377-7715 Why doesn't my recent payment reflect on my account balance? The length of time it takes to apply a payment varies by payment type and client, however, once a payment is received in our office, your account will be placed on hold to prevent any further action. Please allow up to two weeks for the payment to actually be applied. If your account has not been adjusted in a reasonable amount of time, please send a copy of any documentation of your payment, such as receipt, copy of cancelled check, or credit card statement. Be sure to include your CMI reference number when available. CMI will contact you with the results of our investigation.Please mail your information to: CMI -OR- Fax your information to: 800-377-7715
Making Payments Information Section Is paying online safe? Making payments online is actually as safe and dependable as paying by mail. We have implemented a state-of-the-art secure network for processing payments. This system uses leading-edge encryption technology to ensure that only those approved by you can have access to your confidential information.What forms of payment can I use to pay my account?
What information is needed to pay by electronic check? You will need your ABA Routing number and the Account number. The diagram below depicts where you can find this information on your check.
How do I know that my payment was made? After completing the payment process, a Confirmation Page with a corresponding Payment Confirmation Number will be displayed. We encourage you to print this page for your records.How long does it take for my payment to be applied to my account? The length of time it takes to apply a payment varies by payment type and client, however, once a payment is received in our office, your account will be placed on hold to prevent any further action. Please allow up to two weeks for the payment to actually be applied.What is the Convenience Fee? The convenience fee is an operating expense charged for using the online payment system.Payment plans vary by type debt, but are available in most cases. Agents are available at 800-377-7723 to assist you with your specific needs.
Browsers and Security Information Section Why do I need 128 bit encryption? Encryption strength indicates the relativity difficulty of deciphering information in an encrypted transmission. Common encryption strengths include 40, 56, and 128 bit. As an example, 128 bit encryption is roughly 309,485,009,821,345,068,724,781,056 times stronger than 40 bit encryption. That is why 128 bit encryption is generally considered the standard for properly securing sensitive data across the Internet. This protects YOU.How do I check to see if my browser is updated to 128 bit encryption? In order to check if your browser has this capability (and upgrade, if needed) you can do the following:
Microsoft Internet Explorer Users If you are using a version of Internet Explorer prior to version 5.5, your default advanced settings may need to be modified. Go to the Tools > Internet Options ... menu option. Click on the "Advanced" tab and scroll down to the section entitled "Security." Please make sure that the following items are checked:
When you're done, click "OK" or "Apply." If that does not allow you to browse our site, you may wish to consider upgrading your browser. The latest versions of Microsoft Internet Explorer come with 128-bit encryption. You can either upgrade the security features of your browser or upgrade to a newer version of Internet Explorer. Internet Explorer High Encryption Pack: Upgrade to the latest version of Internet Explorer: Netscape Navigator Users Click on the "Security" icon located in the toolbar of your browser. Click on the "Navigator" link to see your browser security settings. Please make sure that the following settings are enabled (checked):
How do I update Internet Explorer?
How do I update Netscape?
What if I have a different browser? For other browser versions, go to the home page of your selected browser and update to a version with 128 bit encryption.
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